Shipping policy
SHIPPING POLICY
UK Shipping only
We offer reliable shipping across the United Kingdom via Royal Mail.
- Standard Shipping: £3.95
- FREE Shipping: On all orders over £40
- Delivery Time: 3-5 business days after dispatch
- Courier: Royal Mail 2nd Class Signed For (tracked service)
Order Processing: Orders are processed within 1-2 business days (Monday-Friday, excluding bank holidays). Please note, as we are a small family business, orders placed on weekends or bank holidays will be processed on the next working day.
You will receive a confirmation email with tracking information once your order has been dispatched.
Order Tracking
All orders include tracking. Once your order is dispatched, you will receive an email with your tracking number so you can monitor your delivery.
Delivery Issues
If your order is delayed, damaged, or lost in transit, please contact us immediately and we'll work to resolve the issue as quickly as possible.
UK orders: Royal Mail aims to deliver within 3-5 business days. If your order hasn't arrived within 10 business days, please get in touch.
Contact Us
For any questions about shipping, please email us at admin@ktlgifts.com or visit our Contact page.